PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN RAWAT JALAN DI KLINIK KOSASIH TIRTAYASA BANDAR LAMPUNGSETELAH MENGGUNAKAN QR CODE BERBASIS SISTEM INFORMASI PENGADUAN PASIEN

Abstract

Health clinic is a health service institution that provides health services. Health clinics have several types of services, including medical services, medical support services, and also as a place for medical personnel to receive medical education. Therefore, a health clinic must have good resources. Kosasih Tirtayasa Clinic started implementing a barcode-based complaint information system in August as a clinical evaluation material. This study aims to determine how much influence service quality has on outpatient patient satisfaction at Kosasih Tirtayasa Bandar Lampung Clinic after using a patient complaint information system based on QR CODE. The number of research respondents was 100 people who were taken using purposive sampling. In this study, data analysis used simple linear regression. The results showed that service quality had a significant effect on outpatient satisfaction at Kosasih Tirtayasa Bandar Lampung Clinic after using a patient complaint information system based on QR CODE.

Keywords : Service quality, Customer satisfaction, Information system, QR code